We offer a full 30 day satisfaction guarantee for which you may return your ARK® crystal in its original packaging and condition for any reason with full refund.
To do so, please contact ARK Customer Support at firstname.lastname@example.org. Please include your order number and email address used at purchase. Upon inspection of the returned item, ARK Crystal will process your refund to the original payment method.
Warranty returns and repairs/replacements for manufacturers defects can be made within 180 of purchase upon review and approval by a ARK Customer Support Specialist. Upon approval your item will be repaired or replaced at ARK Crystal, LLC's sole discretion.